Our Customer Care team is here for you Monday - Friday 9am -5pm GMT

Shop

Find a Store

Virtual Try-On

Matched Shade Finder

Tips & Tricks

Offers

Laura Mercier

<p>Currently we do not offer virtual consultations, and we invite you to visit our Laura Mercier counters to seek advice on beauty products and skincare <a href="https://www.lauramercier.co.uk/pages/store-locator" rel="noopener noreferrer" target="_blank">store locator</a>.</p>

Currently we do not offer virtual consultations, and we invite you to visit our Laura Mercier counters to seek advice on beauty products and skincare store locator.

DO YOU OFFER VIRTUAL CONSULTATIONS?

HELP

HOW CAN I TRACK MY ORDER?

IS IT POSSIBLE TO MAKE CHANGES OR CANCEL AN ORDER?

HOW DO I EXCHANGE OR RETURN A PRODUCT THAT WAS NOT PURCHASED AT LAURAMERCIER.CO.UK?

DO YOU ACCEPT INTERNATIONAL ORDERS?

WHAT IS YOUR RETURN POLICY?

DELIVERY METHODS AND COSTS

DELIVERY INFORMATION

RETURNS

Sets and Kits

How do I correct or update my shipping address?

What should I do if my parcel was not delivered or is missing?

What if the product I received was damaged or not included in my order?

DELIVERY & RETURNS

DOES LAURA MERCIER TEST ON ANIMALS?

DO YOUR PRODUCTS CONTAIN ANIMAL INGREDIENTS?

ARE YOUR PRODUCTS SAFE FOR PREGNANT WOMEN?

ARE YOUR PRODUCTS GLUTEN FREE?

DO YOUR PRODUCTS CONTAIN PARABENS?

DO YOU HAVE PRODUCTS THAT CONTAIN TALC?

WHERE CAN I LOOK UP THE INGREDIENTS FOR EACH PRODUCT?

DO LAURA MERCIER PRODUCTS CONTAIN PFAS?

How can I purchase makeup samples online?

What if I experience a reaction to a product?

What can I do if a product I want is out of stock?

How do I handle technical issues with the website or incorrect product in my basket?

How do I find the right shade of foundation or makeup for my skin tone?

What happens if a product or promotion is unavailable or discontinued?

Is there a way to receive a discount for signing up for newsletters and email updates?

DO YOU OFFER VIRTUAL CONSULTATIONS?Updated a year ago