What should I do if my parcel was not delivered or is missing?Updated 9 months ago

If the tracking indicates that your order has been delivered but you have not received it, please check any safe places where the parcel could have been left or inquire with your neighbors to see if the parcel was mistakenly delivered to them. If you are unable to locate the package, get back to us so we can provide further assistance. Additionally, if there is a delay or an issue with the courier, we can contact our warehouse and delivery team to investigate and aim to provide a resolution as soon as possible.