DELIVERY & RETURNS

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email notification with a link to track your order.

IS IT POSSIBLE TO MAKE CHANGES OR CANCEL AN ORDER?

Unfortunately, once the order has been placed and it starts processing, we are unable to make changes or cancel an order. If you change your mind, you can return your purchase by contacting customer service at [email protected]

HOW DO I EXCHANGE OR RETURN A PRODUCT THAT WAS NOT PURCHASED AT LAURAMERCIER.CO.UK?

Only items purchased at the lauramercier.co.uk website will be considered for a refund or replacement. We cannot accept any products purchased through an alternative retailer. If you made your purchase through a partnered retail location, such as an

DO YOU ACCEPT INTERNATIONAL ORDERS?

We currently do not ship orders to locations outside of the UK.

WHAT IS YOUR RETURN POLICY?

We are committed to providing quality products to our customers. If you receive products from lauramercier.co.uk that do not meet your expectations, you are welcome to return an item within 30 days of receipt, as long as the item is still in its orig

DELIVERY METHODS AND COSTS

Please find below a table with our current delivery options and respective costs. Delivery Option. Delivery Time. For Orders Under £50. For Orders Over £50. Express Delivery. Delivery Option. Delivery Time. For Orders Under £50. For Orders Over £50.

DELIVERY INFORMATION

Our parcel service will take all reasonable care to deliver your shipment to the address you provide. However, we will not accept liability for lost orders as a result of incorrect address entry. Please make sure to provide accurate address informati

RETURNS

We are committed to providing quality products to our customers. If you receive products from bareminerals.co.uk that do not meet your expectations, you are welcome to return an item within 30 days of receipt, as long as the item is still in its orig

Sets and Kits

When returning a set or kit, we require all contents from the original set or kit in a saleable condition. Partial items from a set or kit will not be refunded. Empty containers will not be accepted for a refund. Only items purchased on lauramercier.

How do I correct or update my shipping address?

Please note once the order has been placed we are unable to make any changes. If there is an error in your shipping address, please inform us promptly so that we can see if the necessary corrections are possible by contacting our shipping partner. If

What should I do if my parcel was not delivered or is missing?

If the tracking indicates that your order has been delivered but you have not received it, please check any safe places where the parcel could have been left or inquire with your neighbors to see if the parcel was mistakenly delivered to them. If you

What if the product I received was damaged or not included in my order?

We apologize if you've encountered an issue with your order, such as receiving a damaged product or missing an item. If your product was purchased from us directly, we kindly ask you to review our Returns Policy and provide your order number so we ca